Terms of service

Welcome to Tight Lipped.

These Terms & Conditions apply to your use of the Tight Lipped website and to purchases made through our online store. By accessing our website or placing an order with us, you agree to these Terms & Conditions.

Throughout these Terms, “Tight Lipped”, “we”, “us” and “our” refer to Tight Lipped.

We are an Australian business and these Terms & Conditions are governed by the laws of Australia, including the Australian Consumer Law where applicable.

1. ABOUT TIGHT LIPPED

Tight Lipped is an Australian women's wellness, education and empowerment brand created to encourage conversation, education, celebration and greater understanding of women's bodies, vulval anatomy, sexual wellbeing and pleasure.

Our products include Clitfetti™ and may include other educational, celebratory, wellness, lifestyle and event products from time to time.

Our philosophy is simple:

No shame. Just facts. Lots of joy.

2. USING OUR WEBSITE

By using this website, you agree to use it only for lawful purposes.

You must not use our website in a way that may damage, disrupt or interfere with the website, our business or another person's use of the website.

We reserve the right to modify, suspend or discontinue any part of the website where reasonably necessary.

3. PRODUCT INFORMATION

We aim to describe and photograph our products as accurately as reasonably possible.

However, colours and appearance may vary slightly depending on photography, lighting, screen settings, manufacturing processes and materials.

For handmade, custom-cut, printed or decorative products, minor variations between individual pieces may occur and form part of the nature of the product.

Product dimensions and quantities described as approximate may be subject to reasonable minor variation.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

4. CLITFETTI

Clitfetti is a decorative and educational product designed to spark conversation, celebrate anatomy and add a little joy to events, gifts and special occasions.

Unless expressly stated otherwise, Clitfetti is intended for decorative purposes only.

It is not a food product and must not be consumed.

Clitfetti should be kept away from babies, young children and pets where there is a risk of accidental ingestion or choking.

Customers are responsible for using and disposing of Clitfetti appropriately for their location and event.

Environmental and material information provided on individual product listings should be read before purchase and disposal.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not necessarily accepted until payment has been successfully processed and we have confirmed the order.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

a product is unavailable;
incorrect pricing or product information has been displayed;
we reasonably suspect fraudulent activity;
payment cannot be processed; or
we cannot reasonably fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order.

6. PRICING AND PAYMENT

Prices are displayed in Australian dollars (AUD) unless otherwise stated.

Any applicable taxes and shipping charges will be displayed during checkout where applicable.

We may change our prices from time to time. Changes will not affect orders that have already been accepted, except where required or permitted by law.

Payment must be made using one of the payment methods available through our checkout.

7. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframe stated on our website.

Shipping and delivery estimates are estimates only unless we expressly agree to a guaranteed delivery date.

Occasionally delays may occur due to circumstances outside our reasonable control, including postal or courier delays, weather events, peak periods or supply disruptions.

If we become aware of a significant delay affecting your order, we will endeavour to communicate this with you.

Nothing in this section limits your rights under the Australian Consumer Law if products are not supplied within the required or agreed timeframe.

Please refer to our Shipping Policy for further information.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for checking that the shipping information supplied when placing an order is correct.

If you realise that you have entered incorrect information, please contact us as soon as possible.

Where an order has not yet been dispatched, we will make reasonable efforts to update the delivery details.

Additional postage costs may apply where an order needs to be resent because incorrect delivery information was supplied by the customer, except where the error was caused by us.

9. RETURNS, REFUNDS AND AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a remedy if a product is faulty, unsafe, significantly different from its description, not of acceptable quality or otherwise fails to meet an applicable consumer guarantee.

Nothing in these Terms & Conditions or our Refund Policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

We are not required to provide a refund or replacement simply because you change your mind, unless our separate Refund Policy states otherwise.

Please refer to our Refund & Returns Policy for further information.

10. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you believe you have received an incorrect product, please contact us as soon as reasonably possible and provide:

your name;
order number;
a description of the issue; and
photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with our obligations under Australian Consumer Law.

11. EDUCATIONAL INFORMATION

Tight Lipped may provide educational content relating to anatomy, vulval health, sexual wellbeing, relationships, pleasure and related topics.

This content is provided for general educational and informational purposes only.

It is not intended to replace individual medical advice, diagnosis, treatment or care from an appropriately qualified healthcare professional.

You should seek appropriate professional advice for questions or concerns relating to your individual health or circumstances.

In an emergency, seek appropriate emergency medical assistance.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the content associated with Tight Lipped, including our original branding, graphics, product designs, photographs, written educational content, packaging concepts, illustrations and other original materials, is owned by or licensed to Tight Lipped and is protected by applicable intellectual property laws.

You must not reproduce, copy, modify, distribute, commercially exploit or use our original content or designs without our prior written permission, except where permitted by law.

13. USER CONTENT AND SOCIAL MEDIA

If you tag Tight Lipped or send us photographs, testimonials, reviews or other content, this does not automatically give us unrestricted permission to use that content for advertising.

Where appropriate, we may contact you to request permission before using customer-created content in our marketing.

Reviews submitted directly through our website or review platforms may be displayed in accordance with the terms presented when the review is submitted.

14. PROMOTIONS AND DISCOUNT CODES

Discount codes and promotions may be subject to additional conditions communicated at the time of the promotion.

Unless otherwise stated, discount codes:

cannot be exchanged for cash;
cannot be applied retrospectively to completed orders; and
may not be combined with another offer.

We may withdraw or amend a promotion where reasonably necessary, subject to applicable law.

15. EVENTS AND THIRD-PARTY USE

Tight Lipped products may be purchased for events, retreats, conferences, celebrations, hens parties, educational events and other occasions.

Customers and event organisers are responsible for determining whether a product is appropriate for their particular venue, event and circumstances and for complying with applicable venue requirements.

We are not responsible for the conduct of independent venues, event organisers or other third parties.

Nothing in this section excludes liability that cannot legally be excluded.

16. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms and other websites.

Those third parties may have their own terms, privacy practices and policies.

We are not responsible for third-party websites or services except to the extent that responsibility cannot legally be excluded.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law where doing so would be unlawful.

To the extent permitted by law, Tight Lipped will not be liable for losses arising from misuse of a product, failure to follow product instructions or uses of a product that are inconsistent with its stated purpose.

18. PRIVACY

We take customer privacy seriously.

Information collected through our website and store is handled in accordance with our Privacy Policy and applicable privacy laws.

Please read our Privacy Policy for information about how personal information may be collected, used, stored and disclosed.

19. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our products, business practices, website or legal obligations.

The current version will be published on our website with an updated revision date.

The Terms applying to a purchase will generally be those in effect when the relevant order was placed, subject to applicable law.

20. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in the Australian State or Territory in which Tight Lipped operates, together with applicable Commonwealth laws.

Nothing in these Terms restricts any rights you may have under applicable Australian consumer protection legislation.

21. CONTACT US

If you have any questions about these Terms & Conditions, an order or one of our products, please contact:

Tight Lipped
Australia
Email: hello@tightlipped.co
ABN: 58 422 065 630