Refund policy

At Tight Lipped, we want you to love what arrives at your door.

We carefully prepare and pack our products, but if something isn't right with your order, please get in touch and we'll work with you to resolve it.

This Refund & Returns Policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes or limits any rights or remedies you may have under the ACL.

CHANGE OF MIND

Please choose your products carefully.

Tight Lipped does not generally offer refunds, exchanges or store credits where you have simply changed your mind, ordered the incorrect product or quantity, or no longer require the product.

This does not affect your rights where a product does not meet a consumer guarantee under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged, significantly different from its description, or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide:

• your name;

• your order number;

• a description of the problem; and

• clear photographs of the product and packaging where appropriate.

This helps us assess what has happened and resolve the issue as quickly as possible.

Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement, refund or another remedy.

Where a product has a major problem under Australian Consumer Law, you may be entitled to choose between a replacement or refund.

RETURN POSTAGE FOR FAULTY PRODUCTS

If we ask you to return a product so that we can assess the issue, we will provide instructions for doing so.

Where the product is confirmed to have a problem covered by the Australian Consumer Law, Tight Lipped will reimburse reasonable return postage costs where required by law.

Please retain your postage receipt.

CLITFETTI & PRODUCT VARIATIONS

Our Clitfetti is a decorative product made from cut cardstock and glitter material.

Due to the nature of the manufacturing and cutting process, minor variations between individual pieces may occur.

Colours may also appear slightly different depending on photography, lighting and individual screen settings.

These minor variations are not necessarily considered faults.

However, if you believe your product is faulty, damaged or materially different from what you ordered, please contact us so we can assess it.

SALE AND PROMOTIONAL ITEMS

Your Australian Consumer Law rights apply regardless of whether an eligible product was purchased at full price, on sale or as part of a promotion.

However, we do not provide refunds or exchanges on sale items simply because you have changed your mind unless expressly stated otherwise.

CANCELLING OR CHANGING AN ORDER

If you need to change or cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

Once an order has been processed, packed or dispatched, we may be unable to cancel or modify it.

This does not affect any rights you may have under Australian Consumer Law.

INCORRECT DELIVERY DETAILS

Customers are responsible for checking their delivery information before submitting an order.

If you notice an error in your address, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information.

If an order is returned to us because incorrect or incomplete delivery information was supplied by the customer, additional postage charges may apply before the order can be resent.

LOST OR MISSING DELIVERIES

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building where appropriate.

Please then contact the relevant delivery provider and Tight Lipped so the matter can be investigated.

We will provide reasonable assistance with delivery enquiries.

Your rights under Australian Consumer Law are not affected by this section.

HOW TO CONTACT US

If there is a problem with your order, please contact:

Tight Lipped
Australia
Email: hello@tightlipped.co

Please include your order number so we can locate your purchase.

We genuinely want every Tight Lipped order to arrive exactly as it should.

If something has gone wrong, please tell us and give us the opportunity to make it right.

No shame. Just facts. Lots of joy.

Last updated: October 2026