Shipping policy

We know that when you're waiting for a little Tight Lipped joy to arrive, you want to know where it is and when it's coming.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the Tight Lipped online store.

ORDER PROCESSING

We aim to prepare and dispatch orders as quickly as possible.

Estimated processing times are provided on our website or individual product listings where applicable.

Processing times are separate from shipping and delivery times.

During launches, promotions, public holidays or particularly busy periods, processing may take a little longer than usual. If we become aware of a significant delay affecting your order, we'll endeavour to let you know.

SHIPPING WITHIN AUSTRALIA

Shipping options and applicable costs will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your order, delivery location and shipping method selected.

Where tracking is available, tracking information will be sent to the email address provided with your order once your parcel has been dispatched.

DELIVERY TIMEFRAMES

Any delivery timeframe displayed on our website or provided at checkout is an estimate unless we expressly state otherwise.

Once your order has been dispatched, delivery times may be affected by circumstances outside our reasonable control, including postal or courier delays, weather events, natural disasters, public holidays and peak delivery periods.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.

ORDERING FOR AN EVENT

Planning something fabulous?

Clitfetti may be purchased for hens parties, retreats, conferences, women's wellness events, celebrations and other special occasions.

If you're ordering for an event, we strongly recommend placing your order well in advance of your event date.

Please allow time for both order processing and delivery.

If you have an important event date approaching, you're welcome to contact us at hello@tightlipped.co before ordering.

We'll happily provide information about our current processing times, but unless expressly agreed with you in writing, we cannot guarantee delivery by a particular event date.

TRACKING YOUR ORDER

Where tracking is included with your chosen shipping method, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Once your parcel is with the delivery provider, tracking updates are generally controlled by that provider.

If you experience an issue with your delivery, please contact us and we'll provide reasonable assistance in investigating the matter.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping details before completing your order.

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing your order, please contact us at hello@tightlipped.co as soon as possible.

If your order has not yet been dispatched, we'll make reasonable efforts to update the delivery details.

If an order is returned to us because an incorrect or incomplete address was supplied by the customer, additional shipping costs may apply before the order can be resent.

RETURNED TO SENDER

If a parcel is returned to Tight Lipped because it could not be delivered, we'll contact you where reasonably possible.

Depending on the reason for the return, additional postage may be required before the parcel can be resent.

If the delivery issue was caused by an error on our part, we'll work with you to resolve the matter at no additional cost to you where appropriate.

LOST OR MISSING PARCELS

If your tracking information shows your parcel as delivered but you cannot locate it, please check:

  • around the delivery location;

  • with other members of your household;

  • with neighbours where appropriate;

  • your building reception or parcel collection area, if applicable; and

  • any safe-drop location identified by the delivery provider.

If you still cannot locate your parcel, please contact the delivery provider and Tight Lipped so the matter can be investigated.

We'll provide reasonable assistance with delivery enquiries.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

DAMAGED ORDERS

We take care when preparing and packing your order.

If your parcel or products arrive damaged, please contact us as soon as reasonably possible at hello@tightlipped.co.

Please include:

  • your name;

  • order number;

  • a description of the damage; and

  • clear photographs of the product and packaging where appropriate.

We'll assess the issue and work with you to provide an appropriate solution.

Please also refer to our Refund & Returns Policy.

CHANGES OR CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at hello@tightlipped.co.

We'll make reasonable efforts to accommodate your request if your order has not yet been processed or dispatched.

Once an order has been packed or dispatched, we may be unable to change or cancel it.

Please refer to our Refund & Returns Policy for further information.

CONTACT US

If you have questions about shipping or an existing order, please contact:

Tight Lipped
Australia
Email: hello@tightlipped.co
ABN: 58 422 065 630

Please include your order number when contacting us about an existing order so we can help you as quickly as possible.

And remember — good things come in small packages. Sometimes they're shaped like clitorises.

No shame. Just facts. Lots of joy.

Last updated: October 2026